Shipping policy

Shipping Policy

TanStack merch is made to order. Every item is printed by our print-on-demand partners after you place your order, so there is a short production time before your package ships.

Processing and delivery times: Most orders are produced and delivered within about 7-10 days, worldwide. Production typically takes 2-5 business days and transit time depends on your location and the method selected at checkout. During busy periods delivery can take a little longer. Tracking is emailed once your order ships.

Shipping rates: Shipping is calculated at checkout based on your destination, the items in your cart, and available shipping methods. Any duties, taxes, or import fees charged by your country are the responsibility of the recipient.

Where we ship: We ship worldwide. Orders may be produced at the fulfillment facility closest to your address, and items in one order may arrive in separate packages.

Phone case shipping restriction: Some of our phone cases cannot be shipped to South Korea, Hong Kong, Taiwan, Japan, or Singapore. This restriction comes from our print partner and is noted on the affected product pages. If your address is in one of these regions, please choose a different product; if such an order is placed we will contact you to arrange an alternative or a refund.

Incorrect addresses: Please double-check your address at checkout. If a package is returned or lost due to an incorrect or incomplete address, we can reship, but the reshipping cost may be your responsibility.

Lost, delayed, or damaged shipments: If tracking has not updated for an extended period, your order has not arrived well past the expected window, or your item arrives damaged, contact us with your order number and we will work with the carrier and our print partner to arrange a reprint or refund. See our refund policy for details.

Questions: Reach out through the contact page on our store and we will get back to you as soon as we can.